Refund policy
We maintain a No Return / No Refund policy. However, we want you to love what you wear! If you are not satisfied with your purchase, we offer a one-time exchange under the following conditions:
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Timeline: Exchange requests must be raised within 48 hours of delivery.
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Condition: The saree must be unused, unwashed, and in its original packaging with all tags intact together with Parcel opening video.
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Exclusions: * Sarees with customized falls, edging (pico), or tailored blouses cannot be exchanged.
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Items purchased during a Sale or using a discount code are Final Sale.
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To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at irfantextiles.info@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at irfantextiles.info@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at irfantextiles.info@gmail.com.